{"id":279,"date":"2026-09-10T12:22:09","date_gmt":"2026-09-10T12:22:09","guid":{"rendered":"https:\/\/newzai.net\/?p=279"},"modified":"2026-09-10T12:22:09","modified_gmt":"2026-09-10T12:22:09","slug":"ai-roi-in-contact-centers-summit-what-to-expect-from-thecube-on-sept-11","status":"publish","type":"post","link":"https:\/\/newzai.net\/?p=279","title":{"rendered":"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11"},"content":{"rendered":"<div class=\"aia-article-content\">\n<p>Enterprises are no longer satisfied with broad claims about artificial intelligence in the contact center. Instead, they want measurable results. According to theCUBE Research, the focus has shifted to how AI deployments actually affect operating costs, employee performance, and service quality.<\/p>\n<h2>Why the ROI Conversation Is Changing<\/h2>\n<p>Contact center automation has reached a point where it must demonstrate tangible business outcomes. Organizations are moving beyond general promises and demanding evidence that AI investments deliver lasting value. This shift in expectations is the central theme of theCUBE Research&#8217;s upcoming event.<\/p>\n<h2>What the Summit Will Cover<\/h2>\n<p>The &#8220;AI ROI in Contact Centers Summit&#8221; on Sept. 11 will bring together analysts to assess whether AI technology creates durable returns. The discussion will center on the metrics that matter most to enterprises: operating costs, employee performance, and service quality.<\/p>\n<h3>Key Areas of Focus<\/h3>\n<ul>\n<li><strong>Operating costs:<\/strong> How AI deployments influence the expense side of contact center operations.<\/li>\n<li><strong>Employee performance:<\/strong> The effect of automation on the workforce and individual productivity.<\/li>\n<li><strong>Service quality:<\/strong> Whether AI improves or detracts from the customer experience.<\/li>\n<\/ul>\n<h2>Join theCUBE on Sept. 11<\/h2>\n<p>The summit offers an opportunity to hear analysts evaluate the real-world impact of AI in contact centers. As enterprises continue to demand proof of ROI, the event will provide a timely examination of what works and what does not.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Enterprises are no longer satisfied with broad claims about artificial intelligence in the contact center. Instead, they want measurable results. According to theCUBE Research, the focus has shifted to how AI deployments actually affect operating costs, employee performance, and service quality. Why the ROI Conversation Is Changing Contact center automation has reached a point where [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":280,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[],"class_list":["post-279","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ai-news"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11 - newz ai<\/title>\n<meta name=\"description\" content=\"TheCUBE Research&#039;s Sept. 11 AI ROI in Contact Centers Summit examines how enterprises measure AI&#039;s impact on operating costs, employee performance, and service quality.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/newzai.net\/?p=279\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11 - newz ai\" \/>\n<meta property=\"og:description\" content=\"TheCUBE Research&#039;s Sept. 11 AI ROI in Contact Centers Summit examines how enterprises measure AI&#039;s impact on operating costs, employee performance, and service quality.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/newzai.net\/?p=279\" \/>\n<meta property=\"og:site_name\" content=\"newz ai\" \/>\n<meta property=\"article:published_time\" content=\"2026-09-10T12:22:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/newzai.net\/wp-content\/uploads\/2026\/09\/Contact-Center-Summit-2026.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1921\" \/>\n\t<meta property=\"og:image:height\" content=\"1081\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"admin\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"admin\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279\"},\"author\":{\"name\":\"admin\",\"@id\":\"https:\\\/\\\/newzai.net\\\/#\\\/schema\\\/person\\\/33b59aaf743403de1a3e620fe821d74a\"},\"headline\":\"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11\",\"datePublished\":\"2026-09-10T12:22:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279\"},\"wordCount\":231,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/newzai.net\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Contact-Center-Summit-2026.png\",\"articleSection\":[\"AI News\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/newzai.net\\\/?p=279#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279\",\"url\":\"https:\\\/\\\/newzai.net\\\/?p=279\",\"name\":\"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11 - newz ai\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/newzai.net\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Contact-Center-Summit-2026.png\",\"datePublished\":\"2026-09-10T12:22:09+00:00\",\"description\":\"TheCUBE Research's Sept. 11 AI ROI in Contact Centers Summit examines how enterprises measure AI's impact on operating costs, employee performance, and service quality.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/newzai.net\\\/?p=279\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279#primaryimage\",\"url\":\"https:\\\/\\\/newzai.net\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Contact-Center-Summit-2026.png\",\"contentUrl\":\"https:\\\/\\\/newzai.net\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/Contact-Center-Summit-2026.png\",\"width\":1921,\"height\":1081},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/newzai.net\\\/?p=279#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/newzai.net\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/newzai.net\\\/#website\",\"url\":\"https:\\\/\\\/newzai.net\\\/\",\"name\":\"newz ai\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/newzai.net\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/newzai.net\\\/#organization\",\"name\":\"newz ai\",\"url\":\"https:\\\/\\\/newzai.net\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/newzai.net\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/newzai.net\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/intelligence_500px.png\",\"contentUrl\":\"https:\\\/\\\/newzai.net\\\/wp-content\\\/uploads\\\/2026\\\/09\\\/intelligence_500px.png\",\"width\":500,\"height\":500,\"caption\":\"newz ai\"},\"image\":{\"@id\":\"https:\\\/\\\/newzai.net\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/newzai.net\\\/#\\\/schema\\\/person\\\/33b59aaf743403de1a3e620fe821d74a\",\"name\":\"admin\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2adea3cf98d6f10f030d1612218726d55cc66f031c1fdc08aa2b60572eb869f6?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2adea3cf98d6f10f030d1612218726d55cc66f031c1fdc08aa2b60572eb869f6?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/2adea3cf98d6f10f030d1612218726d55cc66f031c1fdc08aa2b60572eb869f6?s=96&d=mm&r=g\",\"caption\":\"admin\"},\"sameAs\":[\"https:\\\/\\\/newzai.net\"],\"url\":\"https:\\\/\\\/newzai.net\\\/?author=1\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11 - newz ai","description":"TheCUBE Research's Sept. 11 AI ROI in Contact Centers Summit examines how enterprises measure AI's impact on operating costs, employee performance, and service quality.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/newzai.net\/?p=279","og_locale":"en_US","og_type":"article","og_title":"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11 - newz ai","og_description":"TheCUBE Research's Sept. 11 AI ROI in Contact Centers Summit examines how enterprises measure AI's impact on operating costs, employee performance, and service quality.","og_url":"https:\/\/newzai.net\/?p=279","og_site_name":"newz ai","article_published_time":"2026-09-10T12:22:09+00:00","og_image":[{"width":1921,"height":1081,"url":"https:\/\/newzai.net\/wp-content\/uploads\/2026\/09\/Contact-Center-Summit-2026.png","type":"image\/png"}],"author":"admin","twitter_card":"summary_large_image","twitter_misc":{"Written by":"admin","Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/newzai.net\/?p=279#article","isPartOf":{"@id":"https:\/\/newzai.net\/?p=279"},"author":{"name":"admin","@id":"https:\/\/newzai.net\/#\/schema\/person\/33b59aaf743403de1a3e620fe821d74a"},"headline":"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11","datePublished":"2026-09-10T12:22:09+00:00","mainEntityOfPage":{"@id":"https:\/\/newzai.net\/?p=279"},"wordCount":231,"commentCount":0,"publisher":{"@id":"https:\/\/newzai.net\/#organization"},"image":{"@id":"https:\/\/newzai.net\/?p=279#primaryimage"},"thumbnailUrl":"https:\/\/newzai.net\/wp-content\/uploads\/2026\/09\/Contact-Center-Summit-2026.png","articleSection":["AI News"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/newzai.net\/?p=279#respond"]}]},{"@type":"WebPage","@id":"https:\/\/newzai.net\/?p=279","url":"https:\/\/newzai.net\/?p=279","name":"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11 - newz ai","isPartOf":{"@id":"https:\/\/newzai.net\/#website"},"primaryImageOfPage":{"@id":"https:\/\/newzai.net\/?p=279#primaryimage"},"image":{"@id":"https:\/\/newzai.net\/?p=279#primaryimage"},"thumbnailUrl":"https:\/\/newzai.net\/wp-content\/uploads\/2026\/09\/Contact-Center-Summit-2026.png","datePublished":"2026-09-10T12:22:09+00:00","description":"TheCUBE Research's Sept. 11 AI ROI in Contact Centers Summit examines how enterprises measure AI's impact on operating costs, employee performance, and service quality.","breadcrumb":{"@id":"https:\/\/newzai.net\/?p=279#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/newzai.net\/?p=279"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newzai.net\/?p=279#primaryimage","url":"https:\/\/newzai.net\/wp-content\/uploads\/2026\/09\/Contact-Center-Summit-2026.png","contentUrl":"https:\/\/newzai.net\/wp-content\/uploads\/2026\/09\/Contact-Center-Summit-2026.png","width":1921,"height":1081},{"@type":"BreadcrumbList","@id":"https:\/\/newzai.net\/?p=279#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/newzai.net\/"},{"@type":"ListItem","position":2,"name":"AI ROI in Contact Centers Summit: What to Expect from theCUBE on Sept. 11"}]},{"@type":"WebSite","@id":"https:\/\/newzai.net\/#website","url":"https:\/\/newzai.net\/","name":"newz ai","description":"","publisher":{"@id":"https:\/\/newzai.net\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/newzai.net\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/newzai.net\/#organization","name":"newz ai","url":"https:\/\/newzai.net\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/newzai.net\/#\/schema\/logo\/image\/","url":"https:\/\/newzai.net\/wp-content\/uploads\/2026\/09\/intelligence_500px.png","contentUrl":"https:\/\/newzai.net\/wp-content\/uploads\/2026\/09\/intelligence_500px.png","width":500,"height":500,"caption":"newz ai"},"image":{"@id":"https:\/\/newzai.net\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/newzai.net\/#\/schema\/person\/33b59aaf743403de1a3e620fe821d74a","name":"admin","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/2adea3cf98d6f10f030d1612218726d55cc66f031c1fdc08aa2b60572eb869f6?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/2adea3cf98d6f10f030d1612218726d55cc66f031c1fdc08aa2b60572eb869f6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/2adea3cf98d6f10f030d1612218726d55cc66f031c1fdc08aa2b60572eb869f6?s=96&d=mm&r=g","caption":"admin"},"sameAs":["https:\/\/newzai.net"],"url":"https:\/\/newzai.net\/?author=1"}]}},"_links":{"self":[{"href":"https:\/\/newzai.net\/index.php?rest_route=\/wp\/v2\/posts\/279","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/newzai.net\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/newzai.net\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/newzai.net\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/newzai.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=279"}],"version-history":[{"count":1,"href":"https:\/\/newzai.net\/index.php?rest_route=\/wp\/v2\/posts\/279\/revisions"}],"predecessor-version":[{"id":306,"href":"https:\/\/newzai.net\/index.php?rest_route=\/wp\/v2\/posts\/279\/revisions\/306"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/newzai.net\/index.php?rest_route=\/wp\/v2\/media\/280"}],"wp:attachment":[{"href":"https:\/\/newzai.net\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=279"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/newzai.net\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=279"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/newzai.net\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=279"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}